• beautybylaurapezzu

Policy Update

Going into 2022 there will be new policies put into place that will become effective immediately, these will be shared amongst my social media pages but I will also list them below for everyone to see. It is something I didn't want to do but unfortunately I am going to have to enforce them now, simply because my business cannot afford not to anymore.

Booking Fee and Payments

- A £5 non-refundable booking fee is required to secure any appointment booked in. No appointment will be secured until the booking fee is paid, this means if another client wants that appointment and pays the booking fee first they will get the appointment. Appointments will be given away on a first come, first served basis. The booking fee will be taken off the total amount of the treatment.

- The booking fee is non-refundable, however, should I need to cancel your appointment then you will have the option to either transfer the booking fee to another appointment or the booking fee can be fully refunded.

- I accept cash or card payments at the time of the appointment. Booking fees can be paid either via bank transfer or payments links. Bank transfer details will be confirmed upon request of the booking fee.

- If you wish to pay via Bank Transfer for your treatment then please let me know at the time of booking. Bank transfer payments must be paid prior to your treatment, it is unfair for me to have to chase payments after the appointment.

Cancellations and Late Appointments

- Please be home and ready for your appointment, if you are running late then please let me know ASAP. If you are more than 10 minutes late then your appointment may be cancelled and your booking fee will not be refundable.

- If you need to cancel your appointment then I ask for a minimum of 24 hours notice where possible so I can attempt to fill the appointment.

- Repeat cancellations, rescheduling of appointments or alterations to appointments may result in me removing you from my database and no further appointments will be offered.

- I understand that life and emergencies are unexpected and I will try my best to work with you where possible. However, please understand that my business isn't just a hobby for me, this is how I earn a living. No appointments = no wage for me.

Gift Vouchers

- Gift Vouchers are available to purchase all year round. They can be purchased for a specific amount or treatment, excluding any promotional offers available at the time of purchase.

- Gift vouchers can be redeemed on any treatment or retail product equal to the value of the voucher.

- Gift Vouchers are non refundable and cannot be exchanged for a cash alternative. If you do not want the treatment stated on the voucher then it can be swapped to a treatment or retail product of equal value.

- All vouchers have a 12 month expiry on them. It is the voucher holders responsibility to ensure they book their appointments with sufficient time. Vouchers issued during the COVID-19 pandemic have automatically had a 1 year extension added onto their expiry date.

Working Hours and Messages

- My general working hours are 9am-7pm Monday-Friday. Appointments outside these hours may be arranged upon request.

- Calls/Texts/Messages will generally be responded to during the hours of 7am-8pm Monday-Friday. Any messages sent outside of these hours will be responded to on my next working day.

- I like to have a general idea of what sort of nails or lashes you would like so please feel free to send over any inspiration pictures you have seen!

Minor Consent and Patch Testing

- Any client under the age of 18 must have parental consent from their relevant parent/guardian. A form will be sent out via email that the client and their responsible adult will both need to consent and sign in order for the treatment to commence.

- Any Tint/Brow Lamination/Lash Lift treatments will not be done on anyone under the age of 16 regardless of parent/guardian consent. My insurance requires the client to be a minimum of 16 years of age for the treatments mentioned above.

- Patch Tests must be performed by myself for any client wanting a Tint/Brow Lamination/Lash Lift treatment if any of the following apply'

- it is their first time for the appointment with myself

- the client has had a change of medical health

- it has been 6+ months since the client last had the treatment

- A new patch test is essential if the client has had a change of medical health, including suffering with COVID-19 symptoms, a positive COVID-19 test result or having the COVID-19 vaccines.

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